AnswerGenius

AnswerGenius is an intelligent digital assistant in the form of a chatbot that understands natural language and can respond accurately and promptly to reader inquiries. It provides direct links to source information, improving documentation discoverability and potentially increasing customer support efficiency by guiding users to the answers they need. 

AnswerGenius functionality is also available via API, allowing integration into custom applications. For detailed information, refer here: API AnswerGenius. 

Enable AnswerGenius

To enable the AnswerGenius widget:

  1. Go to Settings.
  2. Select Content Search → AnswerGenius.
  3. Enable the Show the AnswerGenius widget for readers in publications checkbox.The AnswerGenius checkbox in portal settings.
  4. Save the changes.

This enables AnswerGenius for all public publications.

The widget is shown on the Home page and publication pages to your readers. Here's how it looks for them by default:

The default AnswerGenius widget's appearance for readers.

Customization

ClickHelp provides several customization options to align AnswerGenius with your needs and audience.

Visibility & access

To allow the widget to source answers from restricted publications, enable the Access to restricted publications checkbox. Note that AnswerGenius will only provide answers from restricted publications according to the current Power Reader permissions. If a Power Reader does not have access to specific publications, AnswerGenius ignores these publications when composing a reply.

Access to restricted publications.

You can also control the widget’s visibility for your readers using the Widget visibility setting, which includes the following options: 

  • Show to everyone: The widget is visible to all visitors.
  • Show to Power Readers only: The widget is shown only to Power Readers.
  • Show to anonymous users only: The widget is shown only to users who are not logged in. Automatically disables Access to restricted publications checkbox. 
Widget visibility setting.

Look & Feel

You can customize the Greeting popup message, AnswerGenius chat window title text, and Chat greeting message using the corresponding options on the same AnswerGenius settings page:

The additional AnswerGenius settings.

Prompt Settings

For more precise control over AnswerGenius's behavior, you can configure the following additional prompts:
  • Bot Persona Prompt: This information is used when users ask AnswerGenius about its capabilities. You can use it to define the assistant's name, specify your company brand, and describe its purpose and scope of knowledge. 
  • Question processing prompt: This prompt helps customize how user queries are interpreted. It allows you to define your domain knowledge, clarify company-specific terms, jargon, or abbreviations, to ensure that user questions are understood correctly. 
  • Answer generation prompt: This prompt controls how AnswerGenius writes its final answers, including tone, style, and how to reply when no answer is found. 
Additional AnswerGenius prompt settings.

Contributors Preview

AnswerGenius is designed mostly for your readers to help them find the information they need. That's why, when you are logged in as a Contributor, you won't see the widget on the Home page and project pages.

Here's how Contributors can see AnswerGenius in action:

  • Visit a publication (not a project) in the Reader Preview mode.
  • Log out or use a new Incognito/InPrivate session to pretend to be an anonymous or Power Reader user.

Limits

AnswerGenius is included in the AI Suite add-on and uses CAPs. CAPs consumption for AnswerGenius can be viewed on the Subscription page.

Resource usage in the Subscription page.