The AnswerGenius Report was designed to provide visibility into how your readers interact with AnswerGenius and to help you understand whether it works effectively. It gives you a "window" into the real questions your users ask and the issues they are trying to solve. This allows you to identify gaps in your documentation, measure AnswerGenius adoption, and monitor the overall quality of the AI responses.
Below are several practical scenarios where the AnswerGenius Report can be especially useful:
- Identifying Documentation Gaps
- Measuring AnswerGenius Effectiveness
- Monitoring Adoption and Engagement
- Supporting Release Analysis
- Validating Content Improvements
- Providing Insights for Support Teams
Identifying Documentation Gaps
Filter by the Unanswered questions and review user queries. This helps you see where AnswerGenius was unable to provide a helpful response, which often indicates missing or unclear content in your documentation. By analyzing these queries, you can plan updates to your topics and improve coverage of common user problems.
Measuring AnswerGenius Effectiveness
Use the Success Rate Trend chart with weekly or monthly grouping to track how AnswerGenius' effectiveness changes over time. If you have recently updated your documentation, for example, you can check whether the success rate has improved as a result.
Monitoring Adoption and Engagement
Check the Total Questions and Unique Users metrics to see how actively your readers interact with AnswerGenius. A growing number of unique users over time indicates that more people rely on the AI assistant. The Avg. queries per chat metric shows how deep the conversations usually go.
Supporting Release Analysis
After publishing a new product version documentation or updating a major documentation set, review the Questions Over Time chart. Peaks in the number of user questions may point to confusing new functionality or insufficiently detailed release notes.
Validating Content Improvements
When you update a publication or add new topics, search for questions related to those topics. If you see fewer unanswered queries for that publication in the following weeks, it is a good sign that your content improvements are working.
Providing Insights for Support Teams
By reviewing the Unanswered queries from the last 7 days, support specialists can anticipate common problems and prepare better responses. This also helps estimate how much AnswerGenius reduces the number of tickets that would otherwise reach your support channels.
These use cases illustrate how the AnswerGenius Report can be used not only to monitor the AI assistant itself but also to improve documentation quality, provide insights to product and support teams, and ultimately deliver a better user experience.