---
title: "AnswerGenius Report"
id: "answergenius-report"
project: "ClickHelp User Manual"
url: "https://docs.clickhelp.com/articles/clickhelp-user-manual/answergenius-report"
keywords:
  - "AnswerGenius"
updated: 2026-11-05T12:34:39Z
---

# AnswerGenius Report

Documentation index for AI tools: [/llms.txt](/llms.txt)
 
In the **AnswerGenius Report**, you can find information on the total number of questions your readers submitted to the [AnswerGenius chat](/articles/clickhelp-user-manual/answergenius), the percentage of answered questions, as well as a lot of other useful information, like the exact user queries.

To open the report, navigate to **Reports** → **ClickHelp AI** → **AnswerGenius Report**.

## Report Page Structure

### Header

![The Header section of the AnswerGenius report page.](/resources/Storage/clickhelp-user-manual/answergenius-report/ag-report-header.png)

**Date range**. Allows you to specify the time period for which you want the report to be displayed.

**Group chart data by**. Allows you to select how the data will be grouped in the charts below.

### Metrics

![The Metrics section of the AnswerGenius report page.](/resources/Storage/clickhelp-user-manual/answergenius-report/ag-report-metrics.png)

* **Total Questions** — the number of **user messages** to AnswerGenius for the selected period.
* **Success Rate** — the percentage of successfully answered queries. 
Events with status **Unknown** are **excluded from the calculation**, although their count is displayed in the tooltip (if there are any in the current date range).
* **Avg. queries per chat** — the average number of **user messages per chat** (including single message chats).
* **Unique users** — the number of unique users.

### Charts

![The Charts section of the AnswerGenius report page.](/resources/Storage/clickhelp-user-manual/answergenius-report/ag-report-charts.png)

**Questions Over Time**. Displays the number of questions per day/week/month.

**Success Rate Trend**. Displays the success rate value per day/week/month.

### Events Grid

![The Event Grid section of the AnswerGenius report page.](/resources/Storage/clickhelp-user-manual/answergenius-report/ag-report-grid.png)

You can control the grid using the following options:

* **Status filter**. Allows you to filter the grid to show only answered, only unanswered, or all questions.
* **Source filter**. Allows you to filter AnswerGenius queries by their source to see where each request came from: [Internal widget](/articles/clickhelp-user-manual/answergenius), [External widget](/articles/clickhelp-user-manual/embed-answergenius-into-website-or-application), [API](/articles/clickhelp-user-manual/ask-answergenius-1), and [AI Overview](/articles/clickhelp-user-manual/ai-overview-in-search-results).
* **Search filter**. Allows you to search for occurrences of a specific word or phrase in the **Page**, **Answer**, and **Question** columns.
* **Pagination**. Commonly used control to scroll between the grid pages.

The grid contains the following columns:

* **Date/Time**. The date and time of the event according to your time zone.
* **Question**. Text of the user's question. It can be truncated in the grid, but you can view the whole question using the tooltip. 
 ![The full question tooltip in the AnswerGenius report events grid.](/resources/Storage/clickhelp-user-manual/answergenius-report/ag-report-grid-full-question.png)
* **Status**. Indicates whether AnswerGenius successfully answered the question or not.
* **Answer**. The answer to the user's question. It can be truncated in the grid, but you can view the whole answer using the View button. 
 ![The full answer button in the AnswerGenius report events grid.](/resources/Storage/clickhelp-user-manual/answergenius-report/ag-report-grid-full-answer.png)
* **Page**. The page from which the question was sent.

## Common Scenarios

Here are a few common scenarios to help you quickly get value from the AnswerGenius Report:

* **Find unanswered questions from the past week** 
 Set the date range to **Last 7 days** and apply the **Status = Unanswered** filter. This will give you a list of recent queries that AnswerGenius could not resolve.
* **Search for questions about a specific term** 
 Use the **Search** field with this term. This shows you all related queries and responses.
* **Check how a publication performs** 
 Enter the publication name in the **Search** field to view events from that publication. Combine this with the **Status** filter to analyze unanswered questions in context.
* **Evaluate AnswerGenius' success trends** 
 View the **Success Rate Trend** chart and switch **Time grouping** to **Weeks** or **Months** to see how the answer quality changes over time.

For more advanced scenarios and best practices, see [AnswerGenius Report Use Cases](/articles/clickhelp-user-manual/answergenius-report-use-cases).