Featured Snippets

In order to help your users find information faster and make your topics more vivid, ClickHelp provides you with the Featured Snippet function. Here is how it works:

  • Open Topic Properties.
  • Scroll down to the Full-Text Search section and check the box as shown in the screenshot.
    Show this topic as a featured snippet in search results checkbox
  • (Optional) If you want your readers to find this topic using particular keywords, you can add them as Index Keywords. Learn more: Index Keywords.
  • When a reader uses the portal Search page, and the Top 10 results contain a topic marked as Featured Snippet, the system will show that topic content above the search results list.
    Here is what this will look like:
    The featured snippet topic shown above the search results on the portal Search page