We've completely rebuilt the File Manager to help you work faster, made API documentation load up to 10x quicker, and added new ways to use AnswerGenius in your workflows.
New File Manager
We rebuilt the File Manager from scratch based on your feedback. Here's what you can do now:
- Search everywhere at once: Type a filename and instantly find it across all your folders and subfolders. No more clicking through each folder to find that one file.
- Select and move files in bulk: Select all files with Ctrl+A (Cmd+A on Mac), then move or copy them anywhere. What used to take minutes now takes seconds.
- See where each file is used: Right-click any file and select Where is this file used? You'll see every topic that references it, making it safe to update or delete files.
- Download entire folders: Need to back up a folder? Download it as a ZIP with all its subfolders and files intact.
- Know what you're working with: The status bar shows exactly how many files are in your folder and how many you've selected.
- Work faster with shortcuts: Navigate with arrow keys, rename with F2, delete with Delete. Mac users get native shortcuts that match macOS.
All file operations are now much faster than before.
Faster API Documentation
If you use the modern engine* for API docs, you'll notice a huge speed boost:
- Complex API documentation pages now load dramatically faster.
- Even massive API references with hundreds of endpoints load smoothly without freezing your browser.
- Searching and scrolling through documentation is now instant.
* See Legacy API Documentation for more info.
AnswerGenius Updates
- Connect through API: you can now send questions to AnswerGenius programmatically. Send requests to AnswerGenius through the API to get the same AI-powered answers your readers can see in the chat widget in your portal.
- Speak your readers' language: we added full localization support*. You can now translate the bot name, welcome message, and all system messages through your translation editor. When readers see "I don't know" responses, they'll see them in their own language—we've included translations for all supported languages.
* Available only with Translation Ecosystem add-on.
Additional Improvements
- Fixed the bug where topics stayed locked after auto-save finished.
- Fixed errors when using special characters in folder names.
- Made various stability improvements across the platform.
The new version will be gradually rolled out to customers within 2 weeks. You'll receive a notification 72 hours before your server's planned update. The update process is seamless with no service interruptions.