This month, we are giving you a direct line to your readers' thoughts. The new AnswerGenius usage report shows you what your users are asking, in their own words, helping you to pinpoint gaps in your documentation and make it more effective. We also added renewal reminders for monthly subscriptions and made Ask Your Docs easier to start using.
AnswerGenius Usage Report
We've added a new report that shows all reader interactions with AnswerGenius in one place—whether they ask questions in your documentation portal, an embedded widget on your site, or through a custom API integration. You can find it on the Reports page.
With this report, you can:
Track key metrics like total questions, success rate, and unique users.
See trends in user questions and the answer success rate over time.
Review every question to understand what your readers are looking for.
Instantly find unanswered questions to pinpoint gaps in your content.
The report is available to all customers with an active AI Suite subscription.
Ask Your Docs (Beta) Improvements
We've made a few usability updates to Ask Your Docs. The feature is now more visible in the UI, and we've added example prompts to make it easier to start using. It remains a beta feature.
Monthly Subscription Renewal Reminders
Portal administrators will now see a notification banner seven days before a monthly subscription is due for renewal. This notification can be disabled in your portal settings.
Additional Improvements
- Various bug fixes and stability enhancements across the platform.
The new version will be gradually rolled out to customers within a few weeks. You'll receive a notification 72 hours before your server's planned update. The update process is seamless with no service interruptions.