This release greatly improves AnswerGenius — your readers get better answers, faster, in any language. We also upgraded accessibility standards and made importing from MadCap Flare easier.
AnswerGenius Improvements
We've drastically reduced the number of situations where AnswerGenius couldn't provide an answer. It understands more ways people ask questions and delivers answers faster.
What improved:
- Understands more question variations. AnswerGenius recognizes synonyms, related terms, and different ways people phrase the same question.
- Faster responses. Answers arrive about 20% faster on average.
- No language barriers. Readers can ask questions in their preferred language and receive answers in that same language — regardless of your documentation's language.
- Self-awareness. Readers can now ask "What can you help me with?" and similar questions to understand how to use AnswerGenius effectively.
Accessibility Improvements
The Reader UI now meets WCAG 2.2 AA standards, up from WCAG 2.1 AA. Your documentation portals support current accessibility requirements for government, education, and enterprise compliance.
MadCap Flare Import
Index keywords now transfer when you import MadCap Flare projects. You no longer need to manually recreate your index keywords after the process.
New File Picker in Topic Editor
When you insert images in the Topic Editor, you'll now see our new File Manager. It loads faster, handles large file lists better, and matches the experience you get when managing files elsewhere in ClickHelp.
Japanese Search Improvements in WebHelp
Search accuracy improved for Japanese language documentation in Web Help format.
The new version will be gradually rolled out to customers within a few weeks. You'll receive a notification 72 hours before your server's planned update. The update process is seamless with no service interruptions.