Embed LiveChat in ClickHelp portal

LiveChat is a service for providing support to clients via an online chat.

You can add this functionality to any website, including your documentation portal created with ClickHelp. This way, you can provide support to users visiting your online documentation.

How to Implement

Important
You must have a LiveChat account to be able to complete the integration.

To integrate LiveChat with ClickHelp, follow the steps below:

  1. Open your LiveChat account settings.
  2. Go to Channels → Website.
  3. Copy the HTML snippet generated for your LiveChat account on the right side.
  4. Go to your ClickHelp portal.
  5. Navigate to Tools → Portal Settings → Branding → Reader Interface.
  6. On the right side, find the section called Application Footer.
  7. Check the Show Footer checkbox and insert the code to the HTML content field below.
  8. Save the changes.

The integration is completed. Now, you can check how it works by opening your published documentation in a new incognito window.

The LiveChat window will appear at the bottom of any documentation page:

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The information and examples in this Knowledge Base are presented "as is" and for informational purposes only — we do not provide Technical Support for it. Neither can we guarantee that the examples provided will work as intended in your particular scenario, nor do we provide assistance in customizing these examples to fit your use case.