This month's update brings you more control over AnswerGenius, opens code samples to the API, and tightens up security defaults across the board.
AnswerGenius: Choose What It Knows
AnswerGenius now works with the publications you point it at — nothing more. Go to Settings → AnswerGenius → Portal widget and select which publications it covers in the Visibility & access section. AG answers only from those publications, and the widget shows up only there.
Code Samples: Automate Updates
Code samples are now visible and editable in source mode. Global Find & Replace now works on them too, and you can update them through the API.
SSO: New Users Get Access Automatically
When a new team member logs in via SSO for the first time, ClickHelp can create their account automatically. You set the rules — which domains are allowed, what roles new users get.
This feature is not enabled by default and is available only with the Enterprise Security add-on, so you don't have to do anything.
Secure Password Reset
Password resets now use a secure link. It expires in 24 hours by default — adjustable from 1 to 168 hours in Settings → Security → Password Strength.
Hide Disabled Users
There's now a "Hide disabled users" checkbox across the portal. Handy if your portal has accumulated accounts over the years and the lists have gotten unwieldy. Works great alongside Auto-disable inactive users.
Modern Reader UI Branding (Early Beta)
Branding style file and script are now supported in Modern Reader UI. Contact us to find out more.
| The new version will be gradually rolled out within a few weeks. You'll receive a notification 72 hours before your portal's update. The process is seamless with no service interruptions. |